Terms & Conditons | Scottish Kitcar

Terms and Conditions of Business

COVID-19 & War in Ukraine – Supply Chain Impact

The ongoing war in Ukraine, coupled with the lasting effects of COVID-19, continues to disrupt global supply chains. As a result, we may experience delays, material shortages, and rising costs — challenges that are unfortunately beyond our control. We appreciate your patience and understanding during these difficult times and assure you that we are doing everything possible to minimise disruptions.

These Terms of Business apply to all work and services carried out by Raptor Sports Cars, a registered UK partnership. This includes all activities conducted under the name Scottish Kitcar Centre, which is a trading name of Raptor Sports Cars. All contracts, invoices, and communications are issued by Raptor Sports Cars and governed by these Terms of Business.

1. Our Contact Details

The workshop is open from 8.30am – 5pm Monday to Friday. The office is open from 10am – 4pm Monday to Friday. If no one is available to accept your telephone please leave us a message and we will return your call as soon as we can. You can contact us at all times on our email address: contact@raptorsportscars.com You can also contact us via Instagram or Facebook. We are happy to meet with you outside our normal working hours by prior arrangement.

2. Service Charges

Any work that you have engaged our services to undertake will be charged at the following hourly rates:-

General Fitting £95

Engine Work £99

Electrical Work £99

Welding £99

We reserve the right to amend our hourly rate at any time but will notify you in advance of such a change. Please note that the rates quoted do not include VAT.

3. Timeframe

Depending on the nature of the work required, it can sometimes be challenging to provide a definitive timeframe. In certain cases, tasks may need to be completed by a subcontractor off-site, which means their schedule may impact our timeline. However, please be assured that while we are committed to completing the work promptly, we are unable to guarantee a specific finish date.

4. Payment

We accept payments by debit or credit card. We also accept payment by bank transfer.
Prices are subject to alteration without notice and all goods are invoiced at prices current at date of despatch.
All parts/goods remain the property of Raptor Sports Cars until paid for in full.
Once the Customer has been emailed their initial invoice they will have access to it at any time to enable them to keep a track of their outstanding balance.
Pre-arranged stage payments are to be made within 7 days of written request unless agreed by prior arrangement. If no payment is received after 7 days then our storage fee of £25 plus VAT per day will be applied.
If payment is not received after 14 days then the Customer will be issued with a LBA (Letter Before Action) and a £10 fee will be added to the invoice.
If no payment is received by the 14 day deadline then the Customer’s job will be cancelled and no further works will be undertaken.
We retain the right to seek payment in accordance with the Late Payment of Goods Act 1998.
Amounts owed on Invoices must be no greater than £2,000 unless agreed by prior arrangement.
Unpaid parts/goods left on the premises for more than 6 months shall be disposed of.
Invoices are payable in full prior to collection of parts/goods.
All works are carried out on a labour plus parts basis. However there may be times when a fixed price is applicable and this will be confirmed by email and clearly marked on the Customer’s invoice.
A minimum initial deposit of 80% of the Customer’s invoice is required prior to commencing any work. The remaining 20% is required to be paid in full prior to parts/goods be shipped or collected.
All deposits are non-refundable.

5. Returns

We will not accept returned parts/goods without prior authorisation.
No returns will be accepted without a copy of the original invoice.
Goods shipped in error will be replaced immediately at our cost.
No refunds will be given on parts which have been specially ordered/manufactured or modified to suit Customer’s requirements.
Electrical components are non-refundable.
Goods returned for any other reason will be subject to a 25% handling charge.
No refunds will be given until the “defective” goods have been returned to Raptor Sports Cars for inspection.
Jobs returned for inspection must include a £75 Inspection Fee which may be refunded if parts/labour supplied by Raptor Sports Cars is deemed to be defective.
Returned parts/goods will NOT be accepted if they have been modified or altered in way.

6. Disclaimer

We reserve the right to add third party debt recovery charges.
All accounts beyond our credit terms will be passed to our debt collection agency and will be subject to a surcharge of 15% plus VAT to cover our costs in recovery. These accounts will also be subject to any legal costs incurred in obtaining settlement.
These terms of business shall be governed by the Law of Scotland and shall be subject to the exclusive jurisdiction of the Scottish Courts.
It is the responsibility of the Customer to ensure that all parts fit correctly. We cannot be held responsible for any consequent damage.
Although we are happy to fit Customer’s parts we cannot offer any warranty on any of our components which consist of Customer’s parts regardless of whether they are new or second-hand.
We only guarantee bhp and torque power increases on engines that we have fully built and that have been fully bench tested and tuned on an Engine Dyno. Both bhp and torque graphs and figures will be supplied to the Customer.
Not all parts that we supply are suited for road going cars. Increases to the vehicle emissions may result from fitting our products. Increasing the vehicle emission could mean that the car will not pass an MOT.
We will not honour any warranty claims if the engine, engine parts, or components have been modified, altered, or repaired by any third party, or if non-approved parts or accessories have been fitted. Any such modifications or repairs will void the warranty, and Raptor Sports Cars will not be liable for any damages, failures, or issues arising from these actions. All repairs, maintenance, or warranty services must be performed exclusively by authorised Raptor Sports Cars personnel to remain valid under warranty terms.
Warranty claims will not be honoured if the engine has been altered beyond the manufacturer’s specifications. This includes modifications such as aftermarket exhaust systems or engine management alterations made via a dyno session.
We shall not be liable for any loss, damage, or injury arising from circumstances beyond our control.
Our liability for defective work is limited to the cost of rectifying the issue.

7. Shipping

We cannot be held responsible for ANY goods that have been damaged in transit and therefore we would strongly recommend that when you sign for the goods you mark them as “GOODS NOT CHECKED”.
If you do find yourself in receipt of goods that have been damaged in transit then you must deal with the courier company direct. We will be able to supply you with all the necessary details.
Goods can be shipped worldwide but will only be shipped with the true invoice value.
We accept no responsibility for goods delayed, lost or held in Customs. All shipping claims must be made direct to the carrier.
The Customer is responsible for paying any duty charged.
On the instruction of our Customer we will ship goods with limited insurance cover but we cannot however offer any re-imbursement for goods lost or damaged.
Failed collections are charged at a base rate of £20.00 per item.

8. Warranty

At Raptor Sports Cars, we take pride in delivering high-quality services and performance products using our extensive expertise. However, due to the extreme demands placed on performance parts, we provide no stated or implied warranty. Our responsibility is limited to repairing parts modified by Raptor Sports Cars that prove defective under normal use within 60 days of purchase, provided our inspection confirms the defect. All other parts are covered under the manufacturer’s warranty terms. This warranty applies only to parts and does not cover labour costs for removal or installation. It does not cover damage resulting from accident, negligence, improper installation, modifications, alteration, abuse, or misuse. Our modified parts require careful installation, and engine assemblers must verify all critical clearances, including valve-to-piston, head-to-piston, and crank-to-block, ensuring all rotating components function freely. There is no implied or expressed warranty if parts or components are damaged before or after the engine assembly process.

Raptor Sports Cars specialise in kitcar and sports car manufacturing together with restoration of custom-built kit cars and sports cars. We also offer hand crafted bespoke engine packages. Pricing will vary based on the car, engine, cylinder head, or component specifications.

9. Vehicle Collection & Storage Policy

Customers are required to collect their vehicles within three working days of being notified in writing that the work is complete. If collection is required beyond this period, prior arrangements must be made with Raptor Sports Cars. Vehicles left on our premises without authorisation beyond the three-day collection period will be subject to a storage fee of £25 + VAT per day. While a vehicle is undergoing work at our premises, it will be covered under our insurance policy. However, once the authorised collection period has expired, the vehicle will no longer be insured and will be stored entirely at the owner's risk.

10. Termination

Either party may terminate this contract at any time by providing written notice. In the event of termination, you must settle all outstanding payments before retrieving your vehicle or goods from our workshop. Failure to make full payment may result in us exercising our right to retain possession of the vehicle or goods until the balance is cleared. Upon removal of your vehicle or goods, you will be required to sign a waiver acknowledging that they are being collected in an unfinished condition. By signing this waiver, you agree that we bear no responsibility for any defects, damage, or issues that may arise after removal. This waiver releases us from any claims related to the condition of the vehicle or goods once they leave our premises. Our standard terms and conditions, including any liability limitations, will continue to apply to any completed work up to the point of termination.

11. Complaints Procedure

If a customer has a complaint or dispute, they should submit written details via email or letter. The Managing Partner will conduct an investigation and provide a written response within five working days. If additional time is required, the Customer will be informed in writing. Upon completing the investigation, we will send a letter or email outlining our findings and final position. If the Customer does not respond within one calendar month of receiving this communication, we will consider the matter closed.

12. Data Protection

We will only use your personal data in accordance with our Privacy Policy and applicable data protection laws.

Updated May 2025